Terms of Service

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you and OKOKAI PTE. LTD. (UEN 202447433Z; registered office: 21 Collyer Quay, Singapore 049320), governing your use of the HER mobile application, the Kevin mobile application (when launched), this website, and any related services (collectively, the "Services").

By creating an account, downloading our apps, or using the Services in any way, you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Services.

2. Eligibility (18+)

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are 18 or older. We may verify your age at any time and terminate accounts of users who misrepresent their age.

The Services are not directed at, and may not be used by, anyone under 18 — full stop.

3. Your account

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity under your account.
• One person, one account. Sharing accounts is prohibited.
• Provide accurate information; keep it up to date.
• Notify us at [email protected] if you suspect unauthorized access.

4. Acceptable use

You agree not to use the Services to:

• Generate, request, or transmit sexually explicit content involving minors, real people, or non-consensual scenarios.
• Threaten, harass, stalk, or impersonate others.
• Generate content that promotes self-harm, suicide, or violence against others.
• Generate or share content that infringes intellectual property, defames, or violates privacy.
• Attempt to extract system prompts, jailbreak the AI, or otherwise circumvent safety guardrails.
• Use the Services for commercial purposes (reselling, scraping, redistributing AI outputs as your product) without express written permission.
• Use bots, automation, or any technical means to overload, abuse, or interfere with the Services.
• Reverse engineer, decompile, disassemble, scrape, or attempt to extract source code, model weights, training data, system prompts, or proprietary algorithms from the Services.
• Engage in any illegal activity through the Services.

Violations may result in immediate suspension or permanent ban without refund.

5. Content & AI outputs

5.1 Your content

You retain ownership of the content you submit (messages, voice, etc.). You grant OKOKAI a worldwide, non-exclusive, royalty-free license to process this content solely to provide the Services (e.g., generate AI responses, deliver them to you, maintain conversation history).

5.2 AI-generated outputs

Outputs generated by HER or Kevin (text, voice, images, video) are AI-produced. Subject to the safeguards below, you may use these outputs for any lawful purpose, including commercial use. We do not assert copyright over outputs created in response to your inputs.

You agree, however, that you will not:

• Present AI-generated outputs as human-created work or as your own original creation where doing so could mislead a third party (e.g., where academic, journalistic, or contractual integrity requires disclosure of AI origin).
• Use AI outputs to defame, harass, or impersonate any identifiable real person.
• Use AI outputs to generate non-consensual sexual imagery, content sexualizing minors, or any other content prohibited by §4 (Acceptable use).
• Use AI outputs to infringe third-party intellectual property rights, privacy rights, or publicity rights.
• Redistribute raw, unmodified AI outputs as a generative-AI service or dataset that competes with the Services.

AI outputs may be inaccurate, incomplete, or misleading. Do not rely on them for medical, legal, financial, or other professional advice. You are solely responsible for any use you make of the outputs.

5.3 Crisis & safety

HER and Kevin are not licensed therapists, doctors, or crisis counselors. If you or someone you know is in crisis, please contact emergency services or a qualified professional immediately.

The Services surface crisis resources when appropriate. Region-specific hotlines:

• United States: 988 Suicide & Crisis Lifeline — call or text 988
• United Kingdom & Ireland: Samaritans — call 116 123 (free, 24/7)
• European Union: emergency 112 · or 116 123 (free emotional support across most EU countries)
• Singapore: Samaritans of Singapore (SOS) — call 1767 (24-hour hotline)
• Other regions: findahelpline.com

The Services are not a substitute for professional care.

6. Payments & credits

• HER and Kevin (when launched) operate on a credits system. Credits are purchased from in-app stores — Apple App Store or Google Play.
• Credits are non-transferable, have no cash value, and expire 24 months after purchase if not used. We will email you at least 30 days before expiry.
• Subscriptions: not currently offered. If we introduce subscriptions in the future, the auto-renewal, cancellation, and notification terms will be added here and you will be notified per §15 before they take effect.
• Prices are listed in USD and may vary by region due to currency conversion and applicable taxes.
• You are responsible for any taxes applicable to your purchase.
• By making a purchase, you authorize OKOKAI (or the relevant platform) to charge your selected payment method.

7. Refunds

All credit purchases are processed by the Apple App Store or Google Play; refunds are governed by each platform's policy — not by OKOKAI directly. Apple generally accepts refund requests within 90 days of purchase; Google Play offers automatic refunds within 48 hours of purchase via the Play Store and a developer-mediated process thereafter.

EU / EEA / UK consumers' statutory rights under EU Consumer Rights Directive 2011/83/EU are protected through each platform's EU-compliant refund flow.

If you have trouble with a platform refund, email [email protected] and we'll do our best to help liaise — though final approval rests with the platform.

Full details: Refund Policy.

8. Intellectual property

All trademarks, logos, software, designs, and content provided by OKOKAI (including the names "HER", "Kevin", "OKOKAI", and associated branding) are the exclusive property of OKOKAI PTE. LTD. or its licensors. Nothing in these Terms grants you any rights to use them except as strictly necessary to use the Services.

9. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL MEET YOUR EXPECTATIONS.

10. Liability limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OKOKAI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID OKOKAI IN THE 12 MONTHS PRIOR TO THE CLAIM, OR (B) USD 100.

OKOKAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EMOTIONAL DISTRESS, OR LOSS OF DATA.

11. Termination

You may delete your account at any time from within the app. We may suspend or terminate your account immediately if you violate these Terms, engage in fraud, or for legal/regulatory reasons. Upon termination, your right to use the Services ceases. Provisions that by their nature survive termination (e.g., IP, disclaimers, liability limits) will survive.

12. Disputes & governing law

Governing law. These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles.

Default forum. Any dispute arising from these Terms or the Services shall be resolved by the courts of Singapore, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property.

US residents — binding arbitration & class-action waiver. If you reside in the United States, any dispute will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat shall be Singapore unless the parties agree otherwise; the arbitration may be conducted remotely. You and OKOKAI waive any right to participate in a class, collective, mass, or representative action. You may opt out of this arbitration agreement by emailing [email protected] with subject Arbitration Opt-Out within 30 days of first agreeing to these Terms; opting out does not affect any other provision of these Terms.

EU / EEA / UK consumers. Nothing in this section deprives you of mandatory consumer rights granted by the laws of your country of residence, including the right to bring proceedings in your local courts.

13. Platform-specific terms (Apple App Store / Google Play)

If you access the HER or Kevin app through the Apple App Store or Google Play, the following platform terms apply in addition to these Terms. In case of conflict, the platform terms control for the matters they address.

13.1 Apple App Store

• Acknowledgment. These Terms are between you and OKOKAI only, not with Apple. Apple is not responsible for the Services or its content.
• License scope. Apple grants you a non-transferable license to use the app on any Apple-branded products you own or control, subject to Apple's Usage Rules in the App Store Terms of Service.
• Maintenance & support. OKOKAI is solely responsible for providing any maintenance and support services for the app.
• Warranty. OKOKAI is solely responsible for any product warranties to the extent they are not effectively disclaimed.
• Product claims. OKOKAI, not Apple, is responsible for addressing any user or third-party claims relating to the app or your use of it, including product liability, legal/regulatory compliance, and consumer-protection claims.
• Intellectual property. If a third party alleges that the app or your use of it infringes IP rights, OKOKAI (not Apple) is solely responsible for investigating, defending, settling, and discharging the claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Developer contact. OKOKAI PTE. LTD., 21 Collyer Quay, Singapore 049320 · [email protected] · +65 8917 7567.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

13.2 Google Play

• Google is not a party to these Terms and has no responsibility for the app or its content.
• Your use of the app must comply with the Google Play Terms of Service.
• Refunds for Google Play purchases follow Google Play's refund policy — see our Refund Policy §6 for the process.
• To delete your account and data, see our Account & Data Deletion page (accessible without login, per Google Play requirements).

14. Region-specific rights

14.1 EU / EEA / UK consumers

If you are a consumer resident in the EU, EEA, or UK:

• You enjoy mandatory consumer rights under your local law that cannot be waived. Nothing in these Terms limits those rights.
• You have a 14-day right of withdrawal for digital content purchases under EU Consumer Rights Directive 2011/83/EU. Purchases through Apple App Store or Google Play are handled under those platforms' EU-compliant refund flows — see our Refund Policy for the process.
• You may bring legal proceedings in the courts of your country of residence.
• EU / UK Representative (GDPR / UK GDPR Article 27): currently being arranged. In the interim, EU/EEA/UK users may exercise all GDPR rights — access, correction, deletion, portability, objection, restriction, complaint to supervisory authority — by contacting [email protected]; we respond within the statutory one-month deadline.
• EU Digital Services Act (DSA) point of contact: [email protected] — for authority notices, illegal-content reports, and trusted-flagger communications.

14.2 California residents (CCPA / CPRA)

See our Privacy Policy §6 for your California rights, including the right to know, the right to delete, and the right to opt out of "sale" or "sharing" (we do neither).

14.3 Other US-state residents (Virginia, Colorado, Connecticut, Texas, Oregon, and more)

If you reside in a US state with applicable consumer privacy law (Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Texas TDPSA, Oregon OCPA, Utah UCPA, Montana MCDPA, and others as enacted), you have rights substantially similar to those described in §6 of our Privacy Policy. To exercise them, contact [email protected].

15. Changes to these terms

We may update these Terms from time to time. Material changes will be notified via email and/or in-app at least 14 days before they take effect. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms.

16. Contact

Questions about these Terms? Email [email protected] or write to:

OKOKAI PTE. LTD. (UEN 202447433Z)
21 Collyer Quay
Singapore 049320

Privacy: [email protected] · Legal / DSA: [email protected]