Account & Data Deletion

1. Summary

You have the right to permanently delete your HER or Kevin account and the personal data we hold about you. This page explains exactly how, what gets deleted, what we have to keep briefly, and how long the whole process takes.

This page exists to comply with Google Play Account Deletion Requirements, Apple App Store user data deletion rules, EU GDPR Article 17 (right to erasure), and equivalent laws in California, Singapore (PDPA), and other jurisdictions where we operate.

2. Delete in the app (recommended)

The fastest way — works on iOS and Android.

1. 1Open HER or Kevin on your phone and tap your profile icon (top-right).
2. 2Settings → Account → Delete account.
3. 3Read the consequences (what gets deleted, what's kept briefly), then confirm with your account password or biometric.
4. 4You'll receive a confirmation email. Deletion begins immediately; final purge from backups completes within 30 days.

3. Delete by email (alternative)

If you can't access the app — lost your phone, uninstalled, locked out — you can still request deletion:

1. Email [email protected] with the subject line Account Deletion Request.
2. Include:
   • The email address associated with your account
   • The product (HER and/or Kevin)
   • (Optional) the reason — we read every reply and use it to improve
3. We verify your identity by sending a confirmation link to the email on file (this prevents someone else from deleting your account).
4. Once verified, deletion proceeds on the same timeline as in-app deletion.

If you don't receive the verification email within 24 hours, check your spam folder, then reply to your original request.

4. What we delete

The following are permanently removed when your deletion request completes:

• Your account profile (email, username, age verification, password hash).
• All conversational content with HER or Kevin — messages, voice notes, photos, video clips, call transcripts.
• Your AI companion's persona settings, memory entries, custom appearance, custom voice configuration.
• Your usage history, preferences, and notification settings.
• Any unused promotional credits or bonus credits (these have no cash value).
• Support correspondence linked to your account (after we resolve any open ticket).

5. What we briefly keep (and why)

A small set of records is retained for a short period after deletion, in line with legal obligations and operational integrity:

No category above is used for any other purpose than the one listed.

6. Partial deletion (delete some, not all)

If you want to delete some data but keep your account active, you can also:

• Delete individual conversations from within the app (long-press → Delete).
• Reset your AI companion's memory in Settings → Companion → Reset memory.
• Request a data export (GDPR Article 20 portability) by emailing [email protected] with subject Data Export Request.

7. Credits, refunds & deletion

Deleting your account is independent of refund eligibility:

• Unspent credits within their 7-day refund window can still be refunded — see our Refund Policy. Request the refund before deletion to keep the process clean.
• Unused promotional / bonus credits have no cash value and are forfeited on deletion.
• App Store / Google Play purchases follow each platform's refund rules and are independent of our deletion process.

8. Contact

• Deletion requests: [email protected]
• General questions: [email protected]
• Postal address: OKOKAI PTE. LTD. (UEN 202447433Z), 21 Collyer Quay, Singapore 049320
• Phone: +65 8917 7567

For broader privacy questions, see our Privacy Policy.